Return and Refund Policy.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive
a defective item, please contact us at the phone number or email address below with details of
the product and the defect, and we will give you instructions on how to return the product.
You will be responsible to pay for any shipping fees to return your item. We are not responsible
for any loss or damage during shipment. Shipping charges for all returns must be prepaid and
insured (if you choose to insure the item) by you. If your return is eligible for a refund, the refund
will not include any shipping and handling charges that may be shown on the packaging slip or
invoice.
When we receive the returned product, we will examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a replacement as a result of the
defect. If you are entitled to a replacement or refund, we will replace the product or refund the
purchase price (using your original method of payment).
Shipping and handling charges you
already paid are not refundable, and any amounts refunded will not include the cost of shipping.
It may take up to 15 business days after you receive an email from us for you to see the refund
on your statement.
Contact Information:
Shiva Kitchen Equipments Pvt. Ltd.
Contact: 9836677771
Email: info@shivakitchen.com
Address: 26, Malipanchghara Street, Liluah, Howrah-711204
Customers may return unopened items
- Returning unopened items:
We accept returns on new, unopened items. You may return unopened items in the original
packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more
have passed since your purchase, we cannot offer you a refund or an exchange.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at the phone number or email address
below.
2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider
that a product is defective, please contact us within 14 days of your purchase at the phone
number or email address below with details of the product and the defect, and we will give you
instructions on how to return the product.
- Exceptions
Some items are non-refundable and non-exchangeable. These include described on our website
as non-refundable, sale, or final-price. - Shipping
You will be responsible to pay for any shipping fees to return your item. We are not responsible
for any loss or damage during shipment. Shipping charges for all returns must be prepaid and
insured (if you choose to insure the item) by you. If your return is eligible for a refund, the refund
will not include any shipping and handling charges that may be shown on the packaging slip or
invoice.
To return or exchange the item you purchased, please mail the item, a copy of your receipt, and
any other information about your purchase to the address listed in contact information below:
Shiva Kitchen Equipments Pvt. Ltd.
26, Malipanchghara Street, Liluah, Howrah-711204
- The Process
When we receive your item, we will examine it and notify you via email, within a reasonable
period of time, whether you are entitled to a refund or an exchange.
If you are entitled to a refund, we will refund your purchase price and a credit will be applied to
your original method of payment. Shipping and handling charges you already paid are not
refundable, and any amounts refunded will not include the cost of shipping. It may take up to 15
business days after you receive an email from us for you to see the refund on your statement.
If you are entitled to a replacement, we will send you a replacement to your original shipping
address.
6. Contact Information:
Shiva Kitchen Equipments Pvt. Ltd.
Contact: 9836677771
info@shivakitchen.com
26, Malipanchghara Street, Liluah, Howrah-711204
